1. Introduction

Univorix ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our apartment consultation services across Canada.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation. This policy applies to all personal information collected by Univorix through our website, consultation services, and business operations.

PIPEDA Compliance Statement

Univorix fully complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and maintains the highest standards of privacy protection for all Canadian clients. We adhere to the ten fair information principles outlined in PIPEDA and respect your privacy rights under Canadian law.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Housing Preferences: Preferred cities, budget range, apartment type, move-in dates
  • Financial Information: Budget details, income verification (when necessary for rental applications)
  • Identification: Government-issued ID for rental applications and consultations
  • Communication Records: Emails, chat logs, consultation notes, and service feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

  • IP address and geographic location
  • Browser type and version
  • Device information and screen resolution
  • Pages visited and time spent on our website
  • Referring website and search terms used

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyze usage patterns. Detailed information about our cookie practices is available in our Cookie Policy.

3. How We Use Your Information

3.1 Service Delivery

We use your personal information to:

  • Provide apartment consultation and matching services
  • Communicate with you about available properties and opportunities
  • Coordinate property viewings and meetings with landlords
  • Assist with rental applications and lease negotiations
  • Process payments for premium consultation services

3.2 Service Improvement

We analyze aggregated data to:

  • Improve our website functionality and user experience
  • Develop new services and features
  • Understand market trends and client preferences
  • Enhance our consultation methodologies

3.3 Legal and Compliance Purposes

We may use your information to:

  • Comply with legal obligations and regulatory requirements
  • Protect our rights and prevent fraud or misuse
  • Respond to legal requests and court orders
  • Maintain business records as required by law

4. Information Sharing and Disclosure

4.1 Service Partners

We may share your information with trusted partners to facilitate our services:

  • Property Owners and Managers: Contact information and rental preferences for property matching
  • Real Estate Professionals: Licensed agents and brokers in specific markets
  • Payment Processors: Secure payment processing for consultation fees
  • Technology Providers: Cloud hosting, analytics, and communication platforms

4.2 Consent-Based Sharing

We will only share your personal information with third parties when you have provided explicit consent. You may withdraw this consent at any time by contacting us directly.

4.3 Legal Requirements

We may disclose personal information when required by law, including:

  • Response to court orders, subpoenas, or government requests
  • Investigation of fraud or other illegal activities
  • Protection of our rights, property, or safety
  • Compliance with regulatory requirements

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure cloud storage with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on privacy and data protection
  • Multi-factor authentication for system access

5.2 Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Consultation records are typically retained for seven years, while marketing communications preferences are maintained until you unsubscribe.

5.3 International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.

6. Your Privacy Rights

6.1 Access Rights

Under PIPEDA, you have the right to:

  • Request access to your personal information we hold
  • Receive a copy of your personal information in a readable format
  • Learn about how your information is being used
  • Understand who has access to your information

6.2 Correction Rights

You may request corrections to your personal information when:

  • The information is inaccurate or incomplete
  • Updates are needed due to changed circumstances
  • You believe the information is not relevant to our services

6.3 Withdrawal of Consent

You may withdraw your consent for specific uses of your personal information at any time. Please note that withdrawing consent may limit our ability to provide certain services.

Google Ads Compliance

Our privacy practices comply with Google Ads policies regarding data collection and user privacy. We maintain transparency in our data handling practices and respect user privacy choices. All advertising activities adhere to Google's privacy requirements and Canadian privacy laws.

7. Cookies and Website Analytics

7.1 Cookie Usage

We use cookies to enhance your website experience and provide personalized services:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

7.2 Cookie Management

You can control cookie settings through your browser preferences or by using our cookie consent banner. Disabling certain cookies may affect website functionality and service quality.

7.3 Google Analytics

We use Google Analytics to analyze website usage and improve our services. Google Analytics data is processed according to Google's privacy policy and our data processing agreement with Google.

8. Third-Party Services

8.1 Social Media Integration

Our website includes social media sharing buttons and feeds. These features may collect information about your visit and are governed by the privacy policies of the respective social media platforms.

8.2 Payment Processing

Payment information for our premium consultation services is processed by certified payment processors who comply with PCI DSS standards. We do not store complete payment card information on our systems.

8.3 Map Services

We use Google Maps to provide location-based services and property mapping. Google's privacy policy applies to the use of their mapping services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will promptly delete such information.

10. Privacy Policy Updates

10.1 Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updated policies will be posted on our website with the revised effective date.

10.2 Notification of Changes

Significant changes to this Privacy Policy will be communicated to active clients via email notification at least 30 days before the changes take effect. Continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information and Privacy Officer

Privacy Questions or Requests

For privacy-related inquiries, data access requests, or to exercise your privacy rights, contact our Privacy Officer:

Privacy Officer: David Thompson

Phone: +1 403-320-2425

Email: [email protected]

Mail: Privacy Officer, Univorix
33 Gerrard Street West
Toronto, Ontario, Canada

Response Time: We will respond to privacy requests within 30 days as required by PIPEDA

12. Privacy Commissioner Contact

If you have concerns about our privacy practices that cannot be resolved directly with us, you may file a complaint with the Office of the Privacy Commissioner of Canada:

13. Effective Date

This Privacy Policy is effective as of January 1, 2024, and applies to all personal information collected by Univorix from that date forward.

Commitment to Privacy

Univorix is committed to maintaining the highest standards of privacy protection for all Canadian clients. We regularly review and update our privacy practices to ensure compliance with evolving privacy laws and industry best practices. Your trust is essential to our business, and we work diligently to protect and respect your personal information.